Refund Return Policy

Our policies are made keeping in mind the betterment of the relationships with our customers. These policies are developed to assure you that, subject to the following conditions

Within 7 days from the time of delivery, if you decide you no longer want a product you ordered, you can return it to us for an exchange or a store credit as long as the item and packaging received by Unleash are undamaged and in a resalable condition.

We don’t provide any refunds for returns/exchanges. Except in a few Cases

Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product/defective product delivered or damaged packaging

Please make sure to intimate us of the above-mentioned conditions with pictures within 48 hours from the date of delivery.

Under what conditions return/replacement requests will not be accepted?

In the event that the item is non-returnable, we would definitely hear your issue and try to solve it. But the sole decision whether to accept the return or not lies with unleash. If we decide to

If such is the case, unleash may impose a return charge, which would be equal to the shipping cost required to arrange the return. Before approving the return or exchange, this would be explained to you at the time of processing the return request.

The returns or exchanges will not be accepted in the following circumstances:

  • Used/ altered products.
  • Original packaging/labels missing.
  • The return/ replacement request is generated after 7 days from the date of delivery.
  • Not notifying & not sharing the images/videos of the defective products within 48 hours from the time of delivery

In case the product for exchange is unavailable, store credit is going to be offered.


The following items ARE NOT eligible for returns or exchanges unless the item has been received by the customer in a damaged or faulty condition:

  • Edible and perishable items like food, treats, and supplements.
  • Any personalised product personalised engraved identification tags.
  • Bedding, mats, beds, sofa, blankets,
  • Cat/Dog litter, trays, toys, & accessories
  • Cat furniture and scratchers
  • Grooming Products
  • Leashes & Harness

Please note the list above isn’t comprehensive. There could also be other individual products like food, toys, grooming, collars, leashes, clothes, treats, supplements, and bowls & feeders that are non-returnable unless damaged. Product pages describe better whether a product is returnable or not.

Cancellation of Orders

If you have placed an order and decide to cancel it before the shipment is sent, please contact our customer support team or drop us a mail. Please be aware that we will not be able to cancel an order after it has been shipped. Alternatively, you will have the option of accepting the delivery or rejecting it if you want.

In Case Of Prepaid Order 

If you reject the delivery of a pre-paid order, a refund will be made to the original method of payment after it has been returned and investigated by us.

In Case Of Cash on Delivery (COD)

If you reject the delivery of a COD order, no refunds/store credits will be issued.


– Amount of wallet credit.

If you’ve used a coupon code in your initial purchase, then please note that the amount of the discount won’t be returned by way of wallet credit. The only amount provided by the way of wallet credit would be the amount paid by you after the discounted coupon is applied. The delivery fees paid by you within the initial purchase aren’t eligible for any store credit. The shop credit is strictly limited to the worth of the product.

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